Terms and conditions
YOUNIVERSITYROOMS BOOKING CONDITIONS
1. BOOKING
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1.1 Bottega Immobiliare S.r.l. (from now on BI), through the website www.youniversityrooms.com (from now on "website") and the brand Youniversityrooms, publishes advertisements under a mandate to rent properties (from now on "properties") exclusively for transitory purposes or for university students pursuant to art. 5 c. 1 and 2 of law n. 431/98 (and subsequent amendments and additions) in the name and on behalf of individuals and/or companies (from now on "owner"), whose details are specified on the booking confirmation voucher which is to be considered an integral part of the rental contract consequently put in place.
1.2 All properties offered to tenants (hereinafter "client" or "customers") have been inspected by BI staff or their agents to ensure that they meet the quality standards that are the hallmark of BI. At the time of publication, the properties are supplied and equipped as indicated in the description sheets provided to the tenants ("clients") on the website.
1.4 The prices published on the website (or possibly on other portals) are indicative and subject to change without prior notice before the booking is confirmed.
1.5 At the time of the request, an estimate is sent to the Client, also specifying the necessary documents. The confirmation of the booking and the completion of the rental contract will only be effective upon receipt by the client of the "booking confirmation form" sent by BI, subject to payment by the client of the deposit and / or deposit and the sending of any mandatory documents indicated (e.g. tax code or university student number). Each Client may request and book only one room among those available for the requested period.
1.6 The current currency for transactions is the Euro and any values expressed in other currencies are based on current interbank rates and for comparative purposes only.
1.7 The prices of the rental confirmed with the booking include: the rental fee, expenses and utilities (electricity, gas, water, condominium, rubbish collection, Wi-Fi where present, other if specified), the final cleaning service of the booked room by a specialized company, the ordinary maintenance as well as BI's commission for the intermediation activity carried out, all as detailed in the confirmation voucher which summarizes the details of the lease in place.
1.8 In accordance with the law, the minimum length of stay is 6 (six) months for university student leases (up to a maximum of 36 months) and 1 (one) month for transient leases (up to a maximum of 18 months). Contracts shall be for full multiple months commencing on the 1st or 16th of the month in which the contract commences, and contracts for portions of a month are not permitted; in the case of university students staying for less than 6 months, the contract they sign shall be of a transitional nature.
1.9 As these are contracts with agreed fees under the "cedolare secca" regime, there are no additional costs for registration taxes and revenue stamps for the registration of contracts.
2. PAYMENTS:
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2.1 The booking cannot be considered effective until written confirmation is received from BI or, if the booking was made through a portal other than www.youniversityrooms.com, from the portal through which the booking was made.
2.2 BI may require the payment of a deposit or the full amount of the booking, depending on the portal through which the booking was made, and the duration of the stay. In the event that the payment of a deposit and/or security deposit is requested, the confirmation will not be final until the full receipt of this sum and the documents requested from the Client.
2.3 BI will not make any communication if the deposit is not paid within the terms indicated, after which it will be free to offer the property to another Client; in any case, in the event that the sum is paid after the agreed terms, BI will make every effort to provide another replacement Property to the Client's liking or the deposit and any security deposit will be fully refunded, net of any bank and/or other costs incurred by BI.
2.4 The total or partial payment of the rent for the flat will be charged by bank transfer, SEPA direct debit, by pre-authorisation on the credit card provided by the guest (without the need for prior notice or request for acceptance by the guest) or by any other method communicated by BI, and will become effective according to the cancellation conditions.
2.5 The balance of the rental shall be paid at the beginning of the stay or immediately if the conditions of the portal through which the booking is made so require; in the case of stays of more than one month, the balance shall be paid on a monthly basis, starting from the beginning of the second month, by the fifth day of each month.
2.6 Failure to pay the balance by the due date constitutes grounds for immediate cancellation, therefore the property must be vacated within 24 hours of written notice from BI, and will be rehoused, subject to the cancellation conditions (see below).
2.7 Payments by credit cards may be subject to fees which will be detailed at the time of payment; other alternative payments (e.g. SEPA direct debit or other type of electronic transaction) may be indicated by BI, where available.
2.8 The receipt/invoice for the monthly payments will be sent to the email address provided by the Client; in the case of payment by bank transfer, the payment account may be required to be sent if the monthly payment has not been settled by the due date.
2.9 The sum paid by way of security deposit cannot be charged to the rent account, therefore the portion of the monthly rent must be paid up to the end; otherwise, failure to pay the monthly instalment due shall put the Client in default.
3. CANCELLATION:
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3.1 The cancellation of the booking prior to the start of the stay will take place automatically in the event that the Client fails to pay any amount requested within the terms indicated by BI. In the event that, for any reason, the Client decides to cancel the booking before the start of the stay, he/she will lose the right to a refund of the amounts paid.
3.2 In the case of early cancellation after entering the property, the notice of cancellation must be sent in writing between 1 and 3 months before, depending on the contract signed, subject to the minimum duration provided for by law and which must be paid in full by the Client; the period of stay will be counted in whole months and not in portions of a month, with the starting date from the beginning of the contract.
3.3 In the event of early termination, BI will endeavour to find a replacement tenant if requested by the Client, who shall, however, remain obliged to pay the full amount due, unless BI is unable to find another tenant for all or part of the period.
3.4 Changes to the booking dates, or changes made by third parties that have a profound effect on the property (non-exhaustive example: changes in the quality of the furnishings compared to those proposed, structural changes with reduction of personal and shared spaces, etc.), constitute grounds for cancellation of the booking and trigger the cancellation conditions. In the case of changes to the booking dates, BI will try to facilitate the substitution as requested, mitigating the cancellation terms, but in any case the substitution will not be effective until BI has communicated in writing the details of the new proposal, the Client's acceptance of the substitution terms and the payment of any costs relating to the cancellation, ancillary services or the higher quality of the new proposal.
3.5 The Clients are strongly advised to take out adequate insurance to protect them from unforeseen events that may lead to the forced cancellation of the booking.
4. REPLACEMENT PROPERTY:
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4.1 If, in the event of serious breakage or breakdown of the rented property, BI or the Landlord decides that it is no longer possible to continue with the rental, BI will use its best endeavours to offer new accommodation to the satisfaction of the Client or will refund any sum paid by the Client for the remaining unused period.
sum paid by the Client for the remaining period not used.
4.2 The Client agrees that, in this case, BI's liability for damages shall be limited to the amount paid for the unused period, calculated on a pro rata basis of the unused days.
4.3 In the event that a Property becomes unusable before the arrival of the Client, BI will use its best endeavours to find a replacement property of equal quality. In the event that a lower priced property is offered, the difference in the cost of the rental will be refunded; if a more expensive solution is offered, the Client will have the choice of paying the higher difference or having the amount paid refunded and the booking cancelled.
5. ARRIVALS AND BEHAVIOUR:
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5.1 Once the balance has been paid, the Client will receive a booking voucher and instructions for checking in at the property.
5.2 In the weeks leading up to arrival, BI will ask the Client for details of the expected time of arrival, means of transport used and any other useful information; it will be the Client's responsibility to inform BI or an apartment manager at least 5 days prior to arrival of the exact time of arrival at the property.
5.3 In the event that the Client prefers to check in with a representative rather than self check-in, BI will indicate the cost of this service.
5.4 The booking voucher, which summarises the details of the rental arrangement, sent upon settlement of the payment, is not transferable to third parties and may be required by the check in agent to gain access to the property together with a valid identity document.
5.5 In the case of self check-in access to the Property, the Client may be required to provide additional means of identification (e.g. selfie with proof of identity or arranging an appointment for the next day at the Property).
5.6 The Client acknowledges that the following circumstances are cause for immediate cancellation of the rental without recourse and without compensation of any amount paid to BI or the Owner:
- Exceeding the maximum number of guests indicated on the booking voucher
- Unauthorised substitution of guests (copy of the identity document of each guest must be shown to the local representative in accordance with Italian law)
- Inappropriate behaviour towards the property (including senseless destruction of objects, poor hygiene, disturbing noises, etc.).
- Parties, weddings, celebrations not authorised or involving outside guests
- Introduction of pets or animals (unless expressly permitted in the property details and prior notice is given to BI)
5.7 The Client acknowledges that they shall not be entitled to any compensation from BI or the Owner in the event that any of the above events result in the premature termination of the rental.
5.8 At the time of checking in, the Client will receive an inventory of the equipment assigned in their room and the common areas; it will be the Client's responsibility to return the inventory signed for acceptance to BI or its representative (also by e-mail) within 48 hours of checking in, pointing out any discrepancies; otherwise it will be accepted.
5.9 Candles and oil lamps are not allowed inside the Property.
6. SECURITY DEPOSIT:
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6.1 At the time of confirmation of the booking, a security deposit of 1 or 3 months depending on the type of contract will be requested; this amount will be paid by bank transfer or other method indicated by BI, if available.
6.2 The security deposit will be released after 3 working days following check out, unless there is evidence of damage to the property or furnishings (the time of actual availability on your account may vary depending on your bank).
6.3 In the event of damage to the property or its furnishings, telephone costs, air conditioning and/or heating, Internet connection or other expenses not included in the monthly fee indicated in the property sheet at the time of booking, the corresponding amounts will be paid at the time of departure or deducted from the security deposit, which will be returned to the Client only when the aforementioned costs have been paid in full.
6.4 The Client acknowledges that he is liable to the Owner for the full value of any damages caused even if these exceed the value of the security deposit paid, and that he is liable to the law for compensation for any damages caused.
6.5 BI cannot be held responsible for any dispute that may arise between the Client and the Owner regarding the security deposit; in any case, BI will make every effort for the parties to reach an amicable agreement in the event of a dispute.
7. ROOM RELEASE:
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7.1 The property in general must be vacated by 10 am on the morning of the last day indicated in the rental contract, different times may be indicated in the property descriptions; the Client must communicate at least 3 days prior to departure the day and time of check out to allow the apartment manager to organise the final inspection and the return of the security deposit in the manner indicated above.
7.2 It is a compulsory condition of the rental that the property must be left clean and tidy at the end of the stay; at the time of the final inspection, the assigned spaces must be cleared of all personal belongings. This implies that the dishes are washed, the rubbish removed and the rooms left in good order.
7.3 If the property is not left in the aforementioned condition, BI is entitled to deduct from the deposit the costs incurred for additional cleaning services, quantified by an estimate from a specialist company.
7.4 The property's furniture, crockery and any other equipment (chairs, blankets, etc.) may not be used or transported outside the property; any damaged or missing furnishings, repairs of breakages caused by Clients and those of extraordinary maintenance due to wilful misconduct or misuse (clogging of toilets and sinks, damage to the furniture and equipment of the property, stains on mattresses and bedspreads, broken crockery, etc.), will be charged according to the terms of the contract. 7.5 In the event of charges being levied for the use of the property, these will be charged according to the price list given with the inventory at the time of check-in or, if necessary, according to an estimate or invoice.
7.5 In the event of charges being made after the room has been vacated, BI will retain the deposit in full until the balance of any costs incurred in restoring the property has been paid.
8. CLEANING AND MAINTENANCE:
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8.1 The final cleaning service of the booked room is included in the initial fee. Clients may request additional cleaning services during their stay which will be carried out by third party companies; any type of relationship will be direct between the parties, and BI declines any type of responsibility regarding the quality of the service or any disputes that may arise between the parties.
8.2 The cleaning of the common and shared spaces, as well as the maintenance in good condition of the same, is the responsibility of the tenants who must organize themselves in such a way as to ensure continuity and regularity.
8.3 In the event of disagreement, or if any of the tenants report on the general conditions of cleanliness, BI will be entitled to intervene by sending a specialist company and the costs incurred will be shared equally by all the tenants.
8.4 Clients must comply with the instructions that they will receive at the time of checking in regarding the differentiation and correct disposal of waste; failure to comply may be sanctioned in accordance with the "__" attachment sent at the time of booking confirmation.
8.5 In some circumstances, it may be necessary to enter the rented property to carry out scheduled or statutory maintenance work (for example, maintenance of heating systems, boiler cleaning or cooling systems, etc.). BI will inform the tenants in order to minimize the inconvenience.
8.6 The costs of extraordinary maintenance or other interventions as specified in the tables of distribution of ancillary costs in the territorial agreements in force shall be borne by the Landlord.
8.7 Ordinary maintenance and anything else specified in the tables of distribution of additional charges of the territorial agreements in force, are the responsibility of the Tenant; the costs of ordinary maintenance or other additional charges included in the monthly payment made by the Client, are specified in the booking voucher.
8.8 In the event of maintenance work, the Client will receive instructions on how to carry out some basic maintenance or interventions (e.g. restoring the Internet line, replacing light bulbs, etc.) or can send (via email or WhatsApp) a request for intervention to the apartment manager via the contacts indicated at the time of check in.
8.9 Resolution times may vary from a few hours to a few days, depending on the type of intervention; times may be longer if the intervention of a specialised company and the retrieval of spare parts are required.
8.10 In any case, all the maintenance of the assigned spaces attributable to negligence or fraud, the cost of which is specified in attachment "__" or specified in the invoice for the intervention carried out, shall be borne by the Customer.
8.11 In the event of broken or lost keys (even if not due to the Client's will), the Client must immediately notify BI in writing and will be subject to the payment of € 50,00 for the management of the case, in addition to the variable costs incurred by BI for the copy(s) of the keys and any replacement of cylinders and locks.
8.12 At the time of check in, the Client will receive a list of contacts and instructions on how to deal with various types of emergencies (medical/health, security, maintenance, etc.).
9. COMPLAINTS:
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9.1 Any problem with the property encountered during the rental of the property must be reported promptly to BI or an apartment manager; BI will take care of the problem that has arisen and will resolve it as soon as possible or, in any case, within the technical timeframe that depends on the type of problem.
9.2 In the event that the problem is not resolved to the Client's satisfaction, the Client must immediately (or in any case no later than 24 hours from the communication of the resolution of the problem) send a written complaint by email to BI or the apartment manager. A reasonable period of time shall be allowed for BI or the Owner to take all measures to resolve the problem.
9.3 In no event shall Clients leave the property without the written consent of BI, failing which all rights to compensation shall be forfeited.
9.4 If a Client believes that he/she is entitled to a refund, the period subject to the claim shall commence from the moment the problem was reported in writing until the date of notification that the problem has been resolved. Claims for refunds must be sent to BI in writing, by writing to amministrazione@bottegaimmobiliare.com (or other address provided by BI), no later than 48 hours after the notice of resolution of the problem by BI, or the sending of written notice by the Client of dissatisfaction with the resolution; claims sent after this deadline and, in any case, after the release of the property, shall have no effect and shall not be taken into consideration.
9.5 The Client acknowledges that the amount of any refund payable by the Owner for any reason whatsoever is limited to the proportional calculation of the amount of the stay paid and the period subject to refund.
9.6 The following events do not give rise to any right to claim a refund:
- Force majeure, terrorist attacks or natural disasters
- Power, gas or water outages beyond the control of the property owner
- Damage caused by wind, rain, hail, flooding, fire, lightning, landslides or other natural events
- Invasion of pests, insects, rodents, etc. (some properties may be in rural or other areas where these events occur periodically)
- Claims arising from damage caused by Clients to the Property
- Differences in the description and photographs of the Property shown in promotional material (unless they significantly alter the nature of the accommodation)
- Damage to or loss of Client's personal belongings
- Actions restricted by Italian legislation (for example, the period for turning on the heating which varies from area to area)
- Civil construction or renovation works in the vicinity of the rented property which are not under the direct control of the Owner or BI.
10. LIMITATIONS OF LIABILITY:
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10.1 Any differences between the description and the photos published on the website and the property do not constitute grounds for cancellation, refund or other claims against BI. The information provided on the website regarding the finish, equipment and facilities of each property is true unless there are changes and alterations not communicated by the owner to BI after the property visit, in which case no responsibility can be attributed to the service provider who, however, will act on behalf of the client if the quality standards are lowered due to such changes.
10.2 The Clients accept that some of the Properties have inherent dangers such as, but not limited to, unfenced swimming pools, dry stone walls, gated driveways, stairways, unfenced steps, etc.
10.2 The Clients agree that they are responsible for taking all necessary safety precautions for themselves and their guests and neither BI nor the Owner can be held responsible for any accident resulting in death, infirmity or bodily harm howsoever caused.
10.3 BI and the Owner reject any liability for accidents caused by occupants or their guests under the influence of alcohol or non-therapeutic psychotropic substances.
10.4 The limitation of liability for
10.4 The limitation of liability for any claim of any nature whatsoever against BI or the Owner of the property is restricted to the full amount paid by the Client to BI for the rental.
11. ACCEPTANCE OF TERMS AND CONDITIONS:
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11.1 The Clients acknowledge that by accepting the terms and conditions specified in BI's application or booking forms, they accept that they are obliged to comply with the terms and conditions contained therein and to accept liability arising from damage caused to the Owners property by themselves or parties attributable to them.
11.2 The rental contract consequent to the present booking and regulated by the accepted booking conditions, will be subject in all its parts to Italian law.
11.3 Any proceeding deriving from or related to the rental contract will be brought under the exclusive and binding jurisdiction of the Court of Padova. Such choice is the result of a free and conscious negotiation between the parties, and the Client, by signing the present contract, and in particular the present clause, confirms that such a negotiation has taken place and declares to have well understood the consequences of such choice, also in terms of derogation (if any) of the Consumer's Court.
1. BOOKING
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1.1 Bottega Immobiliare S.r.l. (from now on BI), through the website www.youniversityrooms.com (from now on "website") and the brand Youniversityrooms, publishes advertisements under a mandate to rent properties (from now on "properties") exclusively for transitory purposes or for university students pursuant to art. 5 c. 1 and 2 of law n. 431/98 (and subsequent amendments and additions) in the name and on behalf of individuals and/or companies (from now on "owner"), whose details are specified on the booking confirmation voucher which is to be considered an integral part of the rental contract consequently put in place.
1.2 All properties offered to tenants (hereinafter "client" or "customers") have been inspected by BI staff or their agents to ensure that they meet the quality standards that are the hallmark of BI. At the time of publication, the properties are supplied and equipped as indicated in the description sheets provided to the tenants ("clients") on the website.
1.4 The prices published on the website (or possibly on other portals) are indicative and subject to change without prior notice before the booking is confirmed.
1.5 At the time of the request, an estimate is sent to the Client, also specifying the necessary documents. The confirmation of the booking and the completion of the rental contract will only be effective upon receipt by the client of the "booking confirmation form" sent by BI, subject to payment by the client of the deposit and / or deposit and the sending of any mandatory documents indicated (e.g. tax code or university student number). Each Client may request and book only one room among those available for the requested period.
1.6 The current currency for transactions is the Euro and any values expressed in other currencies are based on current interbank rates and for comparative purposes only.
1.7 The prices of the rental confirmed with the booking include: the rental fee, expenses and utilities (electricity, gas, water, condominium, rubbish collection, Wi-Fi where present, other if specified), the final cleaning service of the booked room by a specialized company, the ordinary maintenance as well as BI's commission for the intermediation activity carried out, all as detailed in the confirmation voucher which summarizes the details of the lease in place.
1.8 In accordance with the law, the minimum length of stay is 6 (six) months for university student leases (up to a maximum of 36 months) and 1 (one) month for transient leases (up to a maximum of 18 months). Contracts shall be for full multiple months commencing on the 1st or 16th of the month in which the contract commences, and contracts for portions of a month are not permitted; in the case of university students staying for less than 6 months, the contract they sign shall be of a transitional nature.
1.9 As these are contracts with agreed fees under the "cedolare secca" regime, there are no additional costs for registration taxes and revenue stamps for the registration of contracts.
2. PAYMENTS:
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2.1 The booking cannot be considered effective until written confirmation is received from BI or, if the booking was made through a portal other than www.youniversityrooms.com, from the portal through which the booking was made.
2.2 BI may require the payment of a deposit or the full amount of the booking, depending on the portal through which the booking was made, and the duration of the stay. In the event that the payment of a deposit and/or security deposit is requested, the confirmation will not be final until the full receipt of this sum and the documents requested from the Client.
2.3 BI will not make any communication if the deposit is not paid within the terms indicated, after which it will be free to offer the property to another Client; in any case, in the event that the sum is paid after the agreed terms, BI will make every effort to provide another replacement Property to the Client's liking or the deposit and any security deposit will be fully refunded, net of any bank and/or other costs incurred by BI.
2.4 The total or partial payment of the rent for the flat will be charged by bank transfer, SEPA direct debit, by pre-authorisation on the credit card provided by the guest (without the need for prior notice or request for acceptance by the guest) or by any other method communicated by BI, and will become effective according to the cancellation conditions.
2.5 The balance of the rental shall be paid at the beginning of the stay or immediately if the conditions of the portal through which the booking is made so require; in the case of stays of more than one month, the balance shall be paid on a monthly basis, starting from the beginning of the second month, by the fifth day of each month.
2.6 Failure to pay the balance by the due date constitutes grounds for immediate cancellation, therefore the property must be vacated within 24 hours of written notice from BI, and will be rehoused, subject to the cancellation conditions (see below).
2.7 Payments by credit cards may be subject to fees which will be detailed at the time of payment; other alternative payments (e.g. SEPA direct debit or other type of electronic transaction) may be indicated by BI, where available.
2.8 The receipt/invoice for the monthly payments will be sent to the email address provided by the Client; in the case of payment by bank transfer, the payment account may be required to be sent if the monthly payment has not been settled by the due date.
2.9 The sum paid by way of security deposit cannot be charged to the rent account, therefore the portion of the monthly rent must be paid up to the end; otherwise, failure to pay the monthly instalment due shall put the Client in default.
3. CANCELLATION:
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3.1 The cancellation of the booking prior to the start of the stay will take place automatically in the event that the Client fails to pay any amount requested within the terms indicated by BI. In the event that, for any reason, the Client decides to cancel the booking before the start of the stay, he/she will lose the right to a refund of the amounts paid.
3.2 In the case of early cancellation after entering the property, the notice of cancellation must be sent in writing between 1 and 3 months before, depending on the contract signed, subject to the minimum duration provided for by law and which must be paid in full by the Client; the period of stay will be counted in whole months and not in portions of a month, with the starting date from the beginning of the contract.
3.3 In the event of early termination, BI will endeavour to find a replacement tenant if requested by the Client, who shall, however, remain obliged to pay the full amount due, unless BI is unable to find another tenant for all or part of the period.
3.4 Changes to the booking dates, or changes made by third parties that have a profound effect on the property (non-exhaustive example: changes in the quality of the furnishings compared to those proposed, structural changes with reduction of personal and shared spaces, etc.), constitute grounds for cancellation of the booking and trigger the cancellation conditions. In the case of changes to the booking dates, BI will try to facilitate the substitution as requested, mitigating the cancellation terms, but in any case the substitution will not be effective until BI has communicated in writing the details of the new proposal, the Client's acceptance of the substitution terms and the payment of any costs relating to the cancellation, ancillary services or the higher quality of the new proposal.
3.5 The Clients are strongly advised to take out adequate insurance to protect them from unforeseen events that may lead to the forced cancellation of the booking.
4. REPLACEMENT PROPERTY:
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4.1 If, in the event of serious breakage or breakdown of the rented property, BI or the Landlord decides that it is no longer possible to continue with the rental, BI will use its best endeavours to offer new accommodation to the satisfaction of the Client or will refund any sum paid by the Client for the remaining unused period.
sum paid by the Client for the remaining period not used.
4.2 The Client agrees that, in this case, BI's liability for damages shall be limited to the amount paid for the unused period, calculated on a pro rata basis of the unused days.
4.3 In the event that a Property becomes unusable before the arrival of the Client, BI will use its best endeavours to find a replacement property of equal quality. In the event that a lower priced property is offered, the difference in the cost of the rental will be refunded; if a more expensive solution is offered, the Client will have the choice of paying the higher difference or having the amount paid refunded and the booking cancelled.
5. ARRIVALS AND BEHAVIOUR:
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5.1 Once the balance has been paid, the Client will receive a booking voucher and instructions for checking in at the property.
5.2 In the weeks leading up to arrival, BI will ask the Client for details of the expected time of arrival, means of transport used and any other useful information; it will be the Client's responsibility to inform BI or an apartment manager at least 5 days prior to arrival of the exact time of arrival at the property.
5.3 In the event that the Client prefers to check in with a representative rather than self check-in, BI will indicate the cost of this service.
5.4 The booking voucher, which summarises the details of the rental arrangement, sent upon settlement of the payment, is not transferable to third parties and may be required by the check in agent to gain access to the property together with a valid identity document.
5.5 In the case of self check-in access to the Property, the Client may be required to provide additional means of identification (e.g. selfie with proof of identity or arranging an appointment for the next day at the Property).
5.6 The Client acknowledges that the following circumstances are cause for immediate cancellation of the rental without recourse and without compensation of any amount paid to BI or the Owner:
- Exceeding the maximum number of guests indicated on the booking voucher
- Unauthorised substitution of guests (copy of the identity document of each guest must be shown to the local representative in accordance with Italian law)
- Inappropriate behaviour towards the property (including senseless destruction of objects, poor hygiene, disturbing noises, etc.).
- Parties, weddings, celebrations not authorised or involving outside guests
- Introduction of pets or animals (unless expressly permitted in the property details and prior notice is given to BI)
5.7 The Client acknowledges that they shall not be entitled to any compensation from BI or the Owner in the event that any of the above events result in the premature termination of the rental.
5.8 At the time of checking in, the Client will receive an inventory of the equipment assigned in their room and the common areas; it will be the Client's responsibility to return the inventory signed for acceptance to BI or its representative (also by e-mail) within 48 hours of checking in, pointing out any discrepancies; otherwise it will be accepted.
5.9 Candles and oil lamps are not allowed inside the Property.
6. SECURITY DEPOSIT:
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6.1 At the time of confirmation of the booking, a security deposit of 1 or 3 months depending on the type of contract will be requested; this amount will be paid by bank transfer or other method indicated by BI, if available.
6.2 The security deposit will be released after 3 working days following check out, unless there is evidence of damage to the property or furnishings (the time of actual availability on your account may vary depending on your bank).
6.3 In the event of damage to the property or its furnishings, telephone costs, air conditioning and/or heating, Internet connection or other expenses not included in the monthly fee indicated in the property sheet at the time of booking, the corresponding amounts will be paid at the time of departure or deducted from the security deposit, which will be returned to the Client only when the aforementioned costs have been paid in full.
6.4 The Client acknowledges that he is liable to the Owner for the full value of any damages caused even if these exceed the value of the security deposit paid, and that he is liable to the law for compensation for any damages caused.
6.5 BI cannot be held responsible for any dispute that may arise between the Client and the Owner regarding the security deposit; in any case, BI will make every effort for the parties to reach an amicable agreement in the event of a dispute.
7. ROOM RELEASE:
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7.1 The property in general must be vacated by 10 am on the morning of the last day indicated in the rental contract, different times may be indicated in the property descriptions; the Client must communicate at least 3 days prior to departure the day and time of check out to allow the apartment manager to organise the final inspection and the return of the security deposit in the manner indicated above.
7.2 It is a compulsory condition of the rental that the property must be left clean and tidy at the end of the stay; at the time of the final inspection, the assigned spaces must be cleared of all personal belongings. This implies that the dishes are washed, the rubbish removed and the rooms left in good order.
7.3 If the property is not left in the aforementioned condition, BI is entitled to deduct from the deposit the costs incurred for additional cleaning services, quantified by an estimate from a specialist company.
7.4 The property's furniture, crockery and any other equipment (chairs, blankets, etc.) may not be used or transported outside the property; any damaged or missing furnishings, repairs of breakages caused by Clients and those of extraordinary maintenance due to wilful misconduct or misuse (clogging of toilets and sinks, damage to the furniture and equipment of the property, stains on mattresses and bedspreads, broken crockery, etc.), will be charged according to the terms of the contract. 7.5 In the event of charges being levied for the use of the property, these will be charged according to the price list given with the inventory at the time of check-in or, if necessary, according to an estimate or invoice.
7.5 In the event of charges being made after the room has been vacated, BI will retain the deposit in full until the balance of any costs incurred in restoring the property has been paid.
8. CLEANING AND MAINTENANCE:
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8.1 The final cleaning service of the booked room is included in the initial fee. Clients may request additional cleaning services during their stay which will be carried out by third party companies; any type of relationship will be direct between the parties, and BI declines any type of responsibility regarding the quality of the service or any disputes that may arise between the parties.
8.2 The cleaning of the common and shared spaces, as well as the maintenance in good condition of the same, is the responsibility of the tenants who must organize themselves in such a way as to ensure continuity and regularity.
8.3 In the event of disagreement, or if any of the tenants report on the general conditions of cleanliness, BI will be entitled to intervene by sending a specialist company and the costs incurred will be shared equally by all the tenants.
8.4 Clients must comply with the instructions that they will receive at the time of checking in regarding the differentiation and correct disposal of waste; failure to comply may be sanctioned in accordance with the "__" attachment sent at the time of booking confirmation.
8.5 In some circumstances, it may be necessary to enter the rented property to carry out scheduled or statutory maintenance work (for example, maintenance of heating systems, boiler cleaning or cooling systems, etc.). BI will inform the tenants in order to minimize the inconvenience.
8.6 The costs of extraordinary maintenance or other interventions as specified in the tables of distribution of ancillary costs in the territorial agreements in force shall be borne by the Landlord.
8.7 Ordinary maintenance and anything else specified in the tables of distribution of additional charges of the territorial agreements in force, are the responsibility of the Tenant; the costs of ordinary maintenance or other additional charges included in the monthly payment made by the Client, are specified in the booking voucher.
8.8 In the event of maintenance work, the Client will receive instructions on how to carry out some basic maintenance or interventions (e.g. restoring the Internet line, replacing light bulbs, etc.) or can send (via email or WhatsApp) a request for intervention to the apartment manager via the contacts indicated at the time of check in.
8.9 Resolution times may vary from a few hours to a few days, depending on the type of intervention; times may be longer if the intervention of a specialised company and the retrieval of spare parts are required.
8.10 In any case, all the maintenance of the assigned spaces attributable to negligence or fraud, the cost of which is specified in attachment "__" or specified in the invoice for the intervention carried out, shall be borne by the Customer.
8.11 In the event of broken or lost keys (even if not due to the Client's will), the Client must immediately notify BI in writing and will be subject to the payment of € 50,00 for the management of the case, in addition to the variable costs incurred by BI for the copy(s) of the keys and any replacement of cylinders and locks.
8.12 At the time of check in, the Client will receive a list of contacts and instructions on how to deal with various types of emergencies (medical/health, security, maintenance, etc.).
9. COMPLAINTS:
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9.1 Any problem with the property encountered during the rental of the property must be reported promptly to BI or an apartment manager; BI will take care of the problem that has arisen and will resolve it as soon as possible or, in any case, within the technical timeframe that depends on the type of problem.
9.2 In the event that the problem is not resolved to the Client's satisfaction, the Client must immediately (or in any case no later than 24 hours from the communication of the resolution of the problem) send a written complaint by email to BI or the apartment manager. A reasonable period of time shall be allowed for BI or the Owner to take all measures to resolve the problem.
9.3 In no event shall Clients leave the property without the written consent of BI, failing which all rights to compensation shall be forfeited.
9.4 If a Client believes that he/she is entitled to a refund, the period subject to the claim shall commence from the moment the problem was reported in writing until the date of notification that the problem has been resolved. Claims for refunds must be sent to BI in writing, by writing to amministrazione@bottegaimmobiliare.com (or other address provided by BI), no later than 48 hours after the notice of resolution of the problem by BI, or the sending of written notice by the Client of dissatisfaction with the resolution; claims sent after this deadline and, in any case, after the release of the property, shall have no effect and shall not be taken into consideration.
9.5 The Client acknowledges that the amount of any refund payable by the Owner for any reason whatsoever is limited to the proportional calculation of the amount of the stay paid and the period subject to refund.
9.6 The following events do not give rise to any right to claim a refund:
- Force majeure, terrorist attacks or natural disasters
- Power, gas or water outages beyond the control of the property owner
- Damage caused by wind, rain, hail, flooding, fire, lightning, landslides or other natural events
- Invasion of pests, insects, rodents, etc. (some properties may be in rural or other areas where these events occur periodically)
- Claims arising from damage caused by Clients to the Property
- Differences in the description and photographs of the Property shown in promotional material (unless they significantly alter the nature of the accommodation)
- Damage to or loss of Client's personal belongings
- Actions restricted by Italian legislation (for example, the period for turning on the heating which varies from area to area)
- Civil construction or renovation works in the vicinity of the rented property which are not under the direct control of the Owner or BI.
10. LIMITATIONS OF LIABILITY:
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10.1 Any differences between the description and the photos published on the website and the property do not constitute grounds for cancellation, refund or other claims against BI. The information provided on the website regarding the finish, equipment and facilities of each property is true unless there are changes and alterations not communicated by the owner to BI after the property visit, in which case no responsibility can be attributed to the service provider who, however, will act on behalf of the client if the quality standards are lowered due to such changes.
10.2 The Clients accept that some of the Properties have inherent dangers such as, but not limited to, unfenced swimming pools, dry stone walls, gated driveways, stairways, unfenced steps, etc.
10.2 The Clients agree that they are responsible for taking all necessary safety precautions for themselves and their guests and neither BI nor the Owner can be held responsible for any accident resulting in death, infirmity or bodily harm howsoever caused.
10.3 BI and the Owner reject any liability for accidents caused by occupants or their guests under the influence of alcohol or non-therapeutic psychotropic substances.
10.4 The limitation of liability for
10.4 The limitation of liability for any claim of any nature whatsoever against BI or the Owner of the property is restricted to the full amount paid by the Client to BI for the rental.
11. ACCEPTANCE OF TERMS AND CONDITIONS:
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11.1 The Clients acknowledge that by accepting the terms and conditions specified in BI's application or booking forms, they accept that they are obliged to comply with the terms and conditions contained therein and to accept liability arising from damage caused to the Owners property by themselves or parties attributable to them.
11.2 The rental contract consequent to the present booking and regulated by the accepted booking conditions, will be subject in all its parts to Italian law.
11.3 Any proceeding deriving from or related to the rental contract will be brought under the exclusive and binding jurisdiction of the Court of Padova. Such choice is the result of a free and conscious negotiation between the parties, and the Client, by signing the present contract, and in particular the present clause, confirms that such a negotiation has taken place and declares to have well understood the consequences of such choice, also in terms of derogation (if any) of the Consumer's Court.